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Equipment returns

Return equipment with our professional and safe process to minimize turnaround times

Whether for repair, calibration, troubleshooting or modification, equipment returns at Endress+Hauser follows specific guidance to ensure your request is managed efficiently, and returned items are handled according to local regulations.


  • Register requests via a convenient and simple process

  • Follow simple steps to facilitate a speedier returns service

  • Enable secure handling of your device to an Endress+Hauser workshop

How to send back your instruments

Step 1: Inform our Technical Service via e-mail and receive a mail requesting information on the equipment afterwards.

Step 2: Download the Declaration of Non Contamination (DONC) decontamination sheet and fill it out.

Step 3: Send back the requested information and the DONC decontamination sheet to recieve a notification (case) number.

Step 4: Place the notification number in a visible place on the outside of the equipment box and send your clean product with the DONC to the address below.